Mobile banking, perceived benefits, perceived risks, Mpay Delight, Yono SBI, structural equation modelling

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Appendix A

Informed Consent Form

Dear Respondent,

This questionnaire is purely for academic/research purposes. This questionnaire seeks to collect data on the topic: ‘Effects of Perceived Benefits and Risks on Continuance Intention of Using Mobile Banking Applications: User Satisfaction as Mediator’. For this research, we need some information from users of Mpay Delight+/YONO SBI.

The data collected would be used in aggregate, and no individual’s data would be named/quoted in the research. Please note that you are not required to disclose your identity while filling out this questionnaire. Therefore, you can be assured that your answers are completely confidential.

Your cooperation is highly important for the successful completion of the study. As such, it is requested to answer each statement included in the questionnaire correctly after due consideration.

Thanking you in advance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you for your precious time.