GLIMS Journal of Management Review
and Transformation
issue front

Diwyanshu Bhange1, Garima Pratik1 and Ritesh Dwivedi1

First Published 16 Oct 2025. https://doi.org/10.1177/jmrt.251379963
Article Information
Corresponding Author:

Diwyanshu Bhange, Symbiosis Institute of Business Management, Noida, Symbiosis International (Deemed University), Pune, Maharashtra 412115, India.
Email: diwyanshu.bhange2026@sibmnoida.siu.edu.in

1 Symbiosis Institute of Business Management, Noida, Symbiosis International (Deemed University), Pune, Maharashtra, India

Abstract

The revelation of Artificial Intelligence (AI) has been controversial for quite a long time, as most people have questioned whether AI will ever be able to surpass human intelligence (HI). While comparing the details between AI and HI, the abilities and vulnerabilities of each are also outlined in this article. Therefore, systematically, we strive to find accurate overlaps of the Human Mind and Machine Learning in the expanse of Cognitive Psychology, Computer Science, and Philosophy. As for our study, we also make a more pessimistic conclusion, which is a clear difference between human-AI and HI, suggesting that although it has a great ability to perform computing numerical data, pattern recognition, task performance, etc., it cannot generate attributes such as creativity, empathy or a higher-level of context sensitivity. On the other hand, HI has limitations, and they are biologically confined, bias-prone, and subject to bias. However, about the competencies of AI and HI identified in this article, it is argued that the current struggle between those two competitors is a win-win partnership. Thus, by observing each area of responsibility, we can see the benefits we can get from each to achieve the integration that makes it possible for the mutual synergy to ensure the progressive development of the two.

Keywords

AI, artificial intelligence, human intelligence, digital, intelligence, sectors, machine learning, sustainable business

Literature Review

The debate regarding whether Artificial intelligence (AI) would soon replace humans has been swelling in the background as technology rapidly advances. Much evidence indicates that although AI performs repetitive, structured work much faster and more precisely than human beings, it still has yet to match the complexity of human creativity, empathy, or judgement. For example, Brynjolfsson and McAfee (2014) contend that AI may replace some jobs, but it also creates opportunities for new types of employment that previously did not exist.

Studies such as those by the World Economic Forum (2020) confirm this, projecting that just like AI will displace some jobs, it will also introduce millions of new ones. These jobs will frequently require abilities such as problem-solving, emotional intelligence (EI), and the capacity to use technology—abilities that machines cannot easily mimic. Scholars such as Bostrom (2014) caution that while AI can analyse information and identify patterns more accurately than humans, it does not ‘know’ as we do—it has no common sense and moral reasoning.

There is also increasing fascination with how humans and AI can collaborate as opposed to working against one another. Research indicates that companies leveraging AI to aid employees instead of displacing them end up having better outcomes (Davenport & Ronanki, 2018). Nevertheless, most scholars warn that AI will have the same biases as its developers unless closely watched (Jobin et al., 2019). So, while AI is strong, it performs best when it complements human strengths, rather than attempting to imitate or substitute them.

Methodology

To explore this topic in a meaningful way, the research takes a qualitative approach. That means rather than crunching numbers, we are diving deep into existing studies, expert opinions, and real-life examples to understand the bigger picture.

Researching What Is Already Out There

First, we examined current research—books, journal articles, industry reports, and expert studies—dating from roughly the last 10–15 years. This gave us a clear picture of how AI is shaping the job market and what professionals believe about the future.

Finding Patterns in the Information

When we collected all this information, we searched through it for repeated concepts. Are experts concerned about losing their jobs? Is AI being applied sensibly by companies? Are new job opportunities being generated?

Learning from Real-world Examples

We also learned about actual cases from sectors such as healthcare, finance, and marketing—sectors where AI is already being applied. These examples serve to illustrate how AI is being implemented together with humans.

Being Aware of the Limits

This research targets office and professional work more than anything else, so it does not address how AI could impact work in factories or delivery.

Also, since it is grounded in previously published research, it does not involve large-scale surveys or tests.

Introduction

AI is slowly taking over most human jobs, and this research article focuses on the same. Not only this, but it also discusses its future wars as well. Introduction. The 21st century has observed a huge advancement and deployment of AI systems, leading to an extensively debated topic that AI will beat HI. The idea of a battle between AI and HI may sound like the setting for the next Star Wars movie, but it is quickly becoming a reality. Recent events have pushed this issue to the front—with AI systems being able to suddenly demonstrate capabilities that were previously thought to be only in reach of humans.

One such instance from 2020 was Google’s AI-powered chatbot Duplex, which reproduced human conversation so well that it fooled many into thinking they were chatting with a robot. The rise of AI-generated deepfakes has raised equal fears around the global application and misuse of AI for fake news and propaganda. Conversely, HI has played a great role in pushing the advancement of AI research, and scientists and engineers are still developing better sorts of retrieved (IR) bases enabled along with deep learning, powered by machine-supplied algorithms doing the most fierce mathematics out there.

AI and HI have huge future employment and educational implications for Miami. With the advancement of AI systems in tasks that once could be performed only by humans, who will need human beings working in an AI-drenched world? Is this going to be AI augmenting human abilities or replacing them? In this article, the author gives a detailed analysis of AI and HI (strengths vs. weaknesses & capacity per se) that ultimately aims to argue against any fear on behalf of HI because the relationship is more symbiotic than fiercely competitive. In doing so, we would gain an even more comprehensive view and perhaps develop a path to move away from it towards coexistence, where both AI and HI empower one another towards greater innovation (Hebb, 1949).

The following words will provide you with a basic understanding of what A. I am, as well as its history and various approaches used to build AI. AI stands for Artificial Intelligence and is defined as the ability of a machine, especially a computer, to mimic the intellectual processes of the human mind. These functions include learning, reasoning, problem-solving, and adaptation. The other type is HI, a natural HI involving emotions, creativity, and learning from experiences. Analysing the differences between AI and HI is essential for predicting the future evolution of AI and its impact on society. The purpose of this article is to demonstrate these forms of intelligence about several criteria to reveal their strengths and weaknesses.

Artificial Intelligence

AI can be described as the simulation of HI in machines that are programmed to understand and learn like humans. These tasks consist of acquiring knowledge, thinking critically, making decisions, perceiving, and comprehending language. AI is a cross-disciplinary science rooted in computer science, mathematics, psychology, neuroscience, and linguistics. Due to technological advancements, AI is widely applied today in areas such as healthcare, finance, transport, and entertainment. The purpose of this article is twofold: first, to explain the definitions and fundamental ideas of AI, and second, to describe its uses in various fields and the general consequences of its advancement (Sternberg, 1985).

Foundational Concepts of AI

Types of AI

AI can be broadly categorised into three types:

  1. Narrow AI (weak AI): Smart systems developed to carry out a certain function for a certain period, for example, voice recognition or a game of chess. These highly professional systems lack the flexibility to work on any operation other than the ones they are designed to perform.
  2. General AI (strong AI): A theoretical form of AI that is capable of doing everything an intellectual human being is capable of doing. There is no such AI known as general AI to date, and the existing AI models do not possess the ability to do all of these things.
  3. Superintelligent AI: A type of AI that is greater than HI in all aspects that one can think of. This is a conjecture, and many discussions among the members of the AI society are held on this issue (Plomin & Deary, 2015).

Machine Learning

Machine learning is a branch of AI that can create algorithms that can train a computer system with a view to making it predict outcomes. There are three main types of machine learning. There are three main types of machine learning:

  1. Supervised learning: The algorithm is trained on labelled data; this means that the input that is provided is the correct output. The system then learns how to relate the inputs to the outputs and can predict unseen data.
  2. Unsupervised learning: The algorithm is trained from data with no labelled information. It attempts to discover latent patterns or a priori structures in the input data.
  3. Reinforcement learning: It learns from an environment through some form of reinforcement in the form of picking up rewards or incurring penalties and, consequently, tries to act in such a manner that it gets the maximum of rewards (Goodfellow et al., 2016).

Neural Networks

Neural networks are one of the core AI technologies derived from the human brain structure and work. Neural networks are networks made up of layers of nodes called neurons that work on data input. Machine learning, specifically neural networks with more than one layer, referred to as multi-layered networks or deep learning, is a major type of AI. Neural networks are especially useful in problem domains such as image recognition, natural language understanding, and others that involve playing games (Mitchell, 1997).

Types of Intelligence

Artificial Intelligence

Logical-mathematical Intelligence.

Logical-mathematical intelligence consists of problem-solving, data analysis, and math reasoning. AI is superior to humans in this area with the help of machine learning algorithms, deep learning patterns, and statistical calculations (Goodfellow et al., 2016). Financial, cybersecurity, and scientific studies use AI to benefit from this type of intelligence in terms of efficiency and precision. AI, however, does not possess a conceptual understanding of the meanings behind calculations, unlike humans.

Machine Learning and Pattern Recognition

AI demonstrates exceptional proficiency in pattern recognition by analysing large datasets and identifying trends (LeCun et al., 2015). This ability underpins AI’s effectiveness in fraud detection, predictive analytics, and facial recognition systems. However, AI’s pattern recognition is limited by biases in training data and lacks the adaptability that human intuition offers.

Creative Intelligence in AI

Despite historical constraints, AI has also shown creative intelligence with generative models like GPT and DALL-E (Brown et al., 2020). AI-generated art, music, and literature emphasise their capacity to simulate human creativity. Nevertheless, AI is without intrinsic motivation, personal experiences, and emotional depth, which are essential stimulants of human creativity (Boden, 2004).

EI in AI

AI chatbots and virtual assistants deploy natural language processing (NLP) to provide emotional understanding simulating (Poria et al., 2017). Sentiment can be recognised by AI through text and speech, though it lacks emotions and empathy in itself. Goleman (1995) defined human EI as significantly based on experience, social processes, and knowing oneself, attributes that cannot yet be emulated by AI.

Autonomous Decision-making and Ethical Intelligence

Autonomous AI systems, like autonomous vehicles and decision-support software, operate through rule-based decision-making and reinforcement learning (Sutton & Barto, 2018). AI, however, is challenged by ethical decision-making because it depends on predetermined parameters instead of moral intuition (Floridi & Cowls, 2019). HI is responsible for directing AI decision-making to make ethical and socially acceptable decisions.

Human Intelligence

Logical-mathematical Intelligence

Humans have logical-mathematical intelligence, which allows them to break down abstract ideas, identify variable relationships, and use logic to solve complex problems (Gardner, 1983). In contrast to AI, human thinking combines experience, creativity, and intuition with logical reasoning, allowing it to generalise to new situations.

Linguistic Intelligence

Linguistic intelligence entails language understanding, communication, and narrative. Linguistic intelligence is employed by humans to not only exchange information but also comprehend context, humour, and cultural subtleties (Chomsky, 2006). AI models like GPT can produce sensible text but tend to fail at nuanced contextual understanding and cultural awareness.

Emotional and Social Intelligence

Humans have EI, enabling them to understand emotions in themselves and others, build relationships, and achieve social competence (Goleman, 1995). In contrast with AI, human emotions are context-dependent and are determined by personal experiences, hence more adaptive and contextually aware.

Creative Intelligence

Human creativity is a product of imagination, experience, and problem-solving capacity. Humans are capable of producing novel ideas, innovating, and communicating feelings through literature, music, and the arts. Creativity by AI is secondary and does not have the conscious intentionality and meaning that exists in human-made creations (Boden, 2004).

Ethical and Moral Intelligence

Ethical intelligence helps human beings form moral conclusions derived from principles, empathy, and social norms. Although AI systems can be set to obey moral guidelines, AI lack an intuitive sense of morality. Ethical challenges demand deliberation by humans and value-guided decision-making (Floridi & Cowls, 2019).

Applications of AI

Healthcare

AI has completely transformed the healthcare industry through improved diagnostics, personalised treatment planning, and accelerated drug discovery. This goes from AI algorithms studying medical images to developing more accurate diagnoses of cancers at a speed faster than a human radiologist. Similarly, in genomics, it is the AI that identifies the patterns in DNA that could lead to therapies (Ackerman, 1996).

Finance

In the fintech sector, AI is used to identify fraud, automate trading, and manage risks. AI systems can quickly process huge volumes of financial data in real-time, flagging up fraud and even advising on investments through predictive analytics. They also make customer service evolve through chatbots and virtual assistants offering financial advice, with a view to personalised banking data (Roman, 1988).

Transportation

AI is a driving force behind autonomous vehicles, which are expected to transform transportation. Self-driving cars use AI to perceive their environment, make decisions, and navigate safely. AI also optimises logistics and supply chains by predicting demand, optimising routes, and reducing costs.

Entertainment

Netflix and Spotify have custom algorithms to recommend movies or songs based on past preferences, for example. More generally, AIs write content of their own: music, video game levels, film scripts, and the like. AI can adjust to user interactions in real-time and thus deepen the experiences of virtual and augmented reality (Simon, 1956).

Ethical and Societal Implications

Privacy and Surveillance

The most serious threats to personal privacy come from the ubiquitous technology—AI. This much data processing and analytical capabilities will be a curse in spying, surveillance, or snooping. The question remains: where should the line be drawn between our privacy and their AI step?

Bias and Fairness

This is key as AI systems have been known to propagate or, worse, exacerbate the biases in their training data. It can produce biased predictions, especially in high-stakes decisions like hiring, lending, and law enforcement. Fighting bias in AI is an ongoing challenge that demands careful thought at a design level.

Job Displacement

AI is taking over tasks typically carried out by humans, and the fear of job displacement continues to rise. AI may provide new possibilities, but it also puts at risk many positions associated with routine and monotonous activities. Educating and training the workforce can help to alleviate some of this negativity that will come about as a result of such seismic change (Pei et al., 2018).

Overview of HI

Cognitive abilities that allow an individual to perceive information, retain knowledge over time, and utilise the info to solve problems are called HI. It is a multifactorial, polygenic trait and results from complex interactions between genetic predisposition and environmental exposure. HI is not only due to cognitive processes but also emotional and social intelligence, in addition to creativity (Sternberg, 1985).

Characteristics and Dimensions of HI

Cognitive Abilities

HI subsumes a vast array of cognitive functions, such as:

Memory: Storing, retaining, and remembering information. Memory is a key component in learning and problem-solving.

Rationality: The ability to reason, rationalise, and infer from premise to conclusion. This requires deductive as well as inductive reasoning.

Solution-building: It is the capacity to go through complex or new scenarios and find a solution. This needs creativity, a little bit of logical thinking, and the implementation of knowledge.

Learning: The act or process of acquiring knowledge, insight, and behaviour. Human learning is extremely nimble and context-specific (Neisser et al., 1996).

Emotional Intelligence

What is EI? Emotions are complex, unpredictable, and nuanced within the context of human interactions. A person with low EI lacks social interaction and empathy and does not have good communication. EI is a significant element in personal and professional success, being recognised more and more as an essential part of HI (Piaget, 1952).

Creativity

Creativity is the ability to generate new ideas, solutions, or artistic expressions. It involves thinking outside the box, combining existing knowledge in novel ways, and taking risks. Creativity is often seen as a hallmark of HI, distinguishing it from purely cognitive or analytical abilities (Raven, 2000).

Theories of HI

Spearman’s General Intelligence (g)

Early in the 20th century, Charles Spearman introduced his theory of general intelligence, or ‘g factor’ for short. General intelligence is a single underlying factor in performance on diverse cognitive tasks (Spearman). Although people may excel in certain types of tasks, the g factor accounts for a general cognitive ability that undermines all instances of intelligence (Erikson, 1950).

Gardner’s Multiple Intelligences

Howard Gardner’s theory of multiple intelligences is opposed to universal intelligence. Gardner posited that intelligence is not a single slate but an assortment of eight different intelligences, which are:

  1. Image: Linguistic intelligence—The ability to use language effectively.
  2. Logical-mathematical intelligence: Reasoning capabilities and problem-solving in mathematics.
  3. Bodily-kinaesthetic intelligence: Thinking in three dimensions, recreating or imagining objects and spaces.

Musical (ability to understand how sounds make music). The ability to use one’s own body effectively for physical tasks.

  1. Interpersonal intelligence: The ability to understand and effectively deal with others.
  2. Intrapersonal intelligence: The capacity to comprehend oneself, which includes one’s feelings and motivations.
  3. Naturalist intelligence: The ability to identify and classify plants, animals, and minerals.

The theory has had a major influence on the field of education, where it is being implemented in many places around the world. Teaching should be tailored to individual strengths, and intelligence cannot necessarily be measured with traditional IQ tests (Baron-Cohen, 2003).

Sternberg’s Triarchic Theory

The triarchic theory of intelligence, formulated by Robert Sternberg, involves three components of human intellect:

  1. Analytical intelligence: The capacity to analyse, evaluate, and problem-solve. It is very much old wine in a new bottle as far as traditional academic intelligences are concerned.
  2. Creativity: The ability to produce original thoughts and adapt to new circumstances. That means creativity and innovation are part of the equation.
  3. Practical intelligence: This is the ability to take what we know and apply it in real life; it’s also commonly described as ‘street smarts’. Specifically, it relates to abilities in task management and decision-making, as well as adaptability.

Balancing these three types of intelligence is the key to being successful in life, according to Sternberg’s theory (Sternberg & Grigorenko, 2002).

Applications of HI

Education

The consequences are too great for educational leadership to remain ignorant about what our research shows concerning not only the generality or distributed Ness of HI but also how much more efficient a multitasking system is than the strictly linear one that most now work within—by which I mainly mean everyone seeks evidence for every point made before accepting it. Gardner thinks educational approaches can be custom-tailored to suit individual learning styles, strengths, and weaknesses when based on his multiple intelligences theory. By accepting and teaching different intelligences, students’ scores on assessments will improve, as well as their innovation (Flavell, 1963).

Workplace Performance

At work, human intuition is indispensable for solving problems, making decisions, and inventing. Especially in leadership, teamwork, and customer relations, EI is more and more appreciated. These are the same types of skills that companies now realise they need to illuminate in their pursuit of making progress, and organisations focus on building these competencies with training programmes (Kaufman & Kaufman, 2004).

AI Development

Similarly, research on HI is also guiding the design of AI. The better AI researchers understand how humans think, learn, and solve problems, the more sophisticated machines they will be able to create that are like a human brain. Neural Networks in AI are some of the concepts inspired by how the human brain is structured and functions (Sternberg & Grigorenko, 2002).

Nature Versus Nurture Debate

The nearly century-old debate about the relative roles of genes (nature) and environment (nurture) in HI is alive. The fact that intelligence is largely heritable was deduced from twin studies and analyses of heritability. Fascinatingly, cognitive abilities are strongly mediated by environmental factors—genetics only offers a partial picture of the story.

Emerging research suggests an intricate interplay between nature and nurture, with genes influencing how we respond to our environments and vice versa. This two-way interaction has made the idea that intelligence is not fixed, but developed and purposely created at all stages of our lives (Ceci, 1996).

Influences of Culture and the Environment

Develop, shape, and express intelligence as uniquely human. A culture that values cognitive speed may, therefore, prioritise different forms of intelligence in its schools and encourage the development of other types by their families, rather than one where slowness is revered. These could be verbal and linguistic.

For example: The nutritional, educational, and experiential environment can also play a large role in the cognitive development of an individual. Knowledge of these factors and how they might interact with one another sheds new light on disparities in educational and cognitive outcomes between different populations outside the scanner (Plomin & Deary, 2015; Spearman, 1904).

Sustainable Business Management Via AI-HI Alliance

Instead of a rivalry, AI and HI can be a complementary pair when it comes to business management. Sustainable business requires a hybrid mode that taps into the computational powers of AI along with human innovation and ethical sensitivity. Effective integration strategies are as follows:

  1. Human-AI synergy: Basing AI to handle data-based tasks while allocating decision-making, demanding intuition and experience to humans (Daugherty & Wilson, 2018).
  2. Continuous learning systems: Creating AI that improves over time through human guidance, promoting ethical and adaptive development (Tegmark, 2017).
  3. Ethical AI governance: Implementing frameworks to guarantee AI systems are developed in alignment with sustainability and corporate responsibility objectives (Russell & Norvig, 2020).
  4. Education and workforce development: Companies ought to prioritise reskilling workers to collaborate with AI, promoting long-term viability and job preservation (Brynjolfsson & McAfee, 2017).Regulatory environments: Governments and industries need to put in place legal and moral AI usage guidelines to avoid biases and misuse (Russell & Norvig, 2020).

Uses of AI in Business Management

AI has clearly revolutionised business procedures by enhancing efficiency, lowering operational costs, and enabling better decisions based on facts. The major applications are as follows:

  1. Automation and efficiency: AI systems perform continuously, making tasks that can be done repeatedly seamless, thereby decreasing human error and maximising productivity (Tegmark, 2017). AI-based automation is giving organisations more opportunities to utilise their resources effectively and eliminate inefficiencies related to manufacturing, customer service, and administration (Huang & Rust, 2018).
  2. Predictive analytics: Past data is examined by machine learning algorithms to project future trends of a marketplace or consumer behaviour (Russell & Norvig, 2020). The predictive ability of AI helps companies foresee demand, control inventory, and improve financial planning (Davenport & Ronanki, 2018).
  3. Resource optimisation: Environmentally friendly supply chain creations based on AI reduce wastage and optimise logistics, contributing to sustainability aims (Brynjolfsson & McAfee, 2017). AI-based logistics apps facilitate route optimisation planning to save fuel and improve sustainable resource utilisation (Ivanov et al., 2019).
  4. Smart decision-making: AI tools provide up-to-the-minute findings to help with strategic position-making or risk evaluation. The massive data processing afforded by AI enables risk assessment and detection of fraud (Makridakis, 2017).
  5. AI in customer experience: AI-enabled chatbots and bespoke recommendations motivate customer engagement and satisfaction and, in turn, contribute to better business performance. AI algorithms analyse the behaviour of customers to personalise marketing and enhance retention (Grewal et al., 2020).

The Importance of HI in Business Management

Despite AI capabilities, HI cannot be substituted in situations requiring adaptability, ethics, or complex problem-solving:

  1. Creativity and innovation: An area where humans create ideas, innovate in products, and undertake transformation in strategies. Creativity remains the core of product creation, differentiating brands, and entrepreneurship (Amabile, 2018).
  2. Ethical judgement: Business decisions, by nature, are often heavily entangled with ethical choices requiring human intuition and moral sense. AI has no moral awareness, so human oversight is therefore inescapable in any ethical business decision-making (Floridi & Cowls, 2019).
  3. Emotional intelligence: These rules of leadership, negotiations, and customer relationships are rooted in human empathy and understanding. EI is key in maintaining harmony in the workplace, conflict resolution, and teamwork (Goleman, 2017).
  4. Critical thinking: Human thinking permits contextual awareness and the ability to make contextualised decisions beyond the algorithmic capability of AI. Humans have the capacity to interpret information along with their social, entrepreneurial, economic, and ethical implications (Brynjolfsson & McAfee, 2017).

AI Versus HI

Believed to refer to a computer system being able to mimic human cognitive functions because this is like how humans think, learn, and act. AI Get directly in your inbox. These functions are learning, reasoning, problem-solving, and adaptation. HI is the real/concrete, natural cognitive power of humans, which raises emotional alertness and creativity to be able to learn new situations that come up due to experience.

Comparing AI and HI is key to understanding the long-term trajectory of AI development, as well as its implications for society. The purpose of this article is to compare these types of intelligence based on features grouped around different dimensions, which can provide a perspective into the strengths and weaknesses each has (Herrnstein & Murray, 1994).

Cognitive Capabilities

The Speed and Accuracy of Processing

The power of AI is in processing large volumes of data quickly and accurately. A machine learning algorithm can analyse large datasets, find patterns, and make predictions in seconds, which would take humans much longer. That being said, HI can—in stark contrast to a machine operating with AI capabilities—grapple with context, nuance, and ambiguity, all hurdles that traditional machines have cleared. Predictive analytics is a web on which humans can draw complete or vague conclusions, and AI must be extensively trained to interpret (Hunt, 2010).

Learning Abilities

AI systems, especially those (like ours) that are built on machine learning, get smarter as they see more examples. This conditioning process is data-driven but very narrow; it can seldom generalise outside its specific training scenarios. On the other hand, HI can learn from a greater number of experiences, adapt to new situations, and apply acquired knowledge across contrasting realms. AI is unable to replicate the emotional and social factors at play in human learning (Jensen, 1998).

Decision-making Processes

Logical Reasoning/Intuition

This is because AI works based on logical and statistical analysis to decide what action should be taken. It can decide on pre-set algorithms and accessible data, which is necessary for precision work where humans can be outperformed. By contrast, HI works in conjunction with a human by considering factors such as intuition. While AI technology can play a key role in larger, more finite systems where the rules of engagement are clearly defined and fixed—as stand-alone units substituting for individual human agency—humans still have an essential differentiability to offer when it comes to making judgements informed by potentially incomplete or missing data (Wechsler, 1944).

Ethical Considerations

AI, by design, lacks the inherent morality and ethics of human decision-making. Although AI can contain ethical guidelines, it does not have the inherent ability to grasp and assess moral dilemmas. Although this task remains difficult, it enables HI to address ethical dilemmas more effectively by improving its understanding of social norms. In the previous section, you just saw a simple example of AI determining if someone should honk or accelerate, but this starts to pose questions about what happens when AI guides decisions that can have moral implications, like autonomous weapons of AI in healthcare (Galton, 1869).

Emotional Intelligence

Recognition and Response

The domain that HI beats AI by a long shot is EI. In other words, humans are capable of detecting emotions in themselves and others, which is a key requirement for normal human social communications. Although AI has made advances in detecting human emotions through facial expressions and tone analysis, these technologies do not consistently demonstrate the same level of empathy as a living person (Goleman, 1995).

Creativity and Innovation

Creativity—This is another big area where true HI can outstrip. It is through emotions, past experiences, and the abstraction of thoughts that humans create outcomes with the help of AI. If we take the concept of creativity, our friend AI can reproduce what creativity looks like, write poetry songs, or even create artwork for us—but it is driven by data and patterns, not original thought. There remains an unmatched potential for innovation among humans today, especially in reaction to any unexpected constraints (Mayer & Salovey, 1997).

Societal and Workforce Implications

AI in the Workforce

Robots replacing some jobs is just the tip of the iceberg when it comes to AI being integrated into work: creating new industries, automating tasks, and improving efficiency, which reduces cost. But this also begs the question of job displacement and what it means for humans in the future workforce. While AI can perform rote work, jobs that rely on EI, creativity, and nuanced decision-making will be less likely to be wholly automated. The combination of AI and HI also creates the opportunity for new joint responsibilities that might require characteristics from both sides (Gardner, 1983).

The following table compares HI versus AI.

Source: Kumar (2025).

What Will Be the Future of Humans Versus AI?

The potential of AI is ever-expanding. The fact is that AI systems require quite a long time to develop, so they cannot take place without human intervention. HI is a prerequisite to all kinds of AIs, including self-driving cars, robots, computer vision, and NLP (Schneider & Shiffrin, 1977; Thurstone, 1938).

How AI Will Impact Future Jobs

Automation of Tasks

One of the largest impacts to be driven by AI is input from digitalisation and automation, where manual processes in many industries are being replaced or augmented with automated ones. Previously done manually, these tasks are now automated. Tasks or jobs that are repetitive in some form and involve managing vast amounts of data to be communicated with and executed by a computer (often without the computing prowess required in all cases for human intervention) (Floridi, 2016).

New Opportunities

The workforce of the future is presented with novel possibilities by AI, which automates once labour-intensive tasks. Fast technological growth causes fields of study or work to appear where people like digital engineers are needed. Hence, traditional manual jobs may disappear, but new opportunities and professions will be created (Luria, 1966).

Economic Growth Model

Applied properly, not just shoehorned in, AI can make a company way more productive and cooperative by knocking down new walls that could never have been knocked down. This might, in turn, mean greater demand for goods and services, hence driving an economic growth model that shares prosperity, improving the average quality of living for a particular population (Hawkins, 2021; Torrance, 1974).

Role of Work

More than a focus on securing jobs, it is the recognition of employment potential, especially in AI times, that matters more. It speaks to core elements of the human experience, involvement, and creation together for a cause with us, and getting involved in general, and thus should not be forgotten. Even boring and mundane tasks in our jobs are meaningful from time to time, which is why if these tasks get eliminated or automated, they should be replaced with something else that offers us a similar opportunity for human expression (Russell & Norvig, 2016).

Creating New Ideas and Innovation

Now, the experts have enough time to just do a deeper analysis and come up with new, original solutions that are still within human intellect. Agile robots, AI & industrial automation will take care of other simple physical tasks that used to be done by humans (Bostrom, 2014).

Summary (Will AI Replace Humans?)

AI is revolutionising the workplace, introducing a level of unprecedented efficiency and automation to global industries. From analysis of data to predictive modelling, AI’s capability to process vast quantities of data at high speeds has made it a business tool of choice to streamline operations and minimise human errors. Yet, though AI excels at executing structured and repetitive tasks with amazing accuracy, it cannot substitute the uniquely human characteristics that fuel innovation, leadership, and creativity.

One of the key points about integrating AI is understanding that it is a complement to, not a substitute for, HI. Although AI can recognise patterns, produce insights, and conduct logical processes at a much greater speed than a human, it is incapable of thinking abstractly, empathising, or making complex moral judgements. Creativity, strategic thought, and human communication are domains where HI excels—attributes that are challenging, if not impossible, for AI to simulate.

The anxiety that AI will bring mass job loss ignores the reality that technological change has always generated new positions and not simply wiped out jobs. Rather than taking away human employees’ jobs, AI will likely reformulate work tasks from more repetitive and routine tasks to higher-level, more valuable work. For instance, in medicine, AI can help diagnose illnesses from medical images and data, but doctors’ jobs in interpreting scans, interacting with patients, and deciding on the ultimate treatment cannot be replaced. Likewise, in creative arts like marketing and design, AI can assist in ideation and automating content creation, but artistic vision and creativity are still not replicable.

Instead of fighting AI, companies and professionals need to adapt to it as a productivity driver and innovation promoter. The most important thing about surviving in the age of AI is being able to adapt—acquiring competencies that cannot be easily substituted by AI. Critical thinking, problem-solving skills, leadership skills, and EI will become even more desirable as AI becomes responsible for mechanised processes. Companies need to upskill, making sure workers are equipped with the skills and knowledge to better utilise AI.

Simultaneously, ethical standards need to remain paramount in adopting AI. AI-based decisions, though very efficient, need to be controlled through human intervention so that biases do not creep in, fairness can be ensured, and accountability can be maintained. As AI permeates deeper into different sectors of the economy, it is necessary to create policies and regulations that encourage responsible use but avoid unwanted results. AI must be used as a means of augmenting ethical decision-making instead of substituting human judgement for practical and morally complicated situations.

The end goal for AI is not to replace humans but to enable them. Using AI’s abilities, we can liberate time and energy to spend on activities involving creativity, instinct, and human interaction. The optimal way is one of partnership—where AI increases productivity, simplifies processes, and allows individuals to achieve their potential. Those organisations that can embed AI in their activities while keeping human skills at the forefront will be more likely to spur innovation, generate new work opportunities, and thrive in an increasingly AI-saturated world.

As we proceed, the question is not if AI will take over human jobs but how it can reframe them for the positive. By using AI as an ally, humans and businesses can explore new frontiers, enhance effectiveness, and maximise what is possible. Rather than dreading the emergence of AI, we should consider it as a chance to heighten human potential, improve problem-solving skills, and bring about a future where humans and machines collaborate to address intricate problems. The real potential of AI is not in displacing HI but in augmenting it, fuelling innovation, and building a smarter and more productive world.

Declaration of Conflicting Interests

The authors declared no potential conflicts of interest with respect to the research, authorship and/or publication of this article.

Funding

The authors received no financial support for the research, authorship and/or publication of this article.

ORCID iD

Diwyanshu Bhange  https://orcid.org/0009-0004-0213-0367

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